Return & Exchange Policy

At The Timeless Jewelry, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

Return Eligibility

You may request a return or exchange if:

  • The item is damaged upon delivery.
  • You received the wrong product.
  • The product has a manufacturing defect.

Requests must be made within 7 days of receiving your order.

Non-Returnable Items

For hygiene and quality reasons, we do not accept returns or exchanges for:

  • Used jewelry
  • Items damaged after delivery
  • Customized or personalized products
  • Products without original packaging

Exchange Process

To request an exchange:

  1. Contact our customer support within 7 days of delivery.
  2. Provide your order number and clear photos of the item.
  3. Once approved, our team will guide you through the exchange process.

Refund Policy

Refunds are only issued if:

  • The ordered product is unavailable.
  • A replacement cannot be provided.
  • The order is cancelled before shipment.

Approved refunds will be processed using the original payment method within 7–10 business days, depending on your payment provider.

Return Shipping

  • If the mistake is on our side, we will cover the return shipping cost.
  • If the return is due to a customer preference, return shipping charges will be the customer's responsibility.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.

Contact Us

For returns, exchanges, or refund inquiries, please contact us:

Email: support@thetimelessjewelry.com

WhatsApp: +92 XXX XXX XXXX

We are committed to resolving your concerns as quickly as possible and ensuring you have a pleasant shopping experience with The Timeless Jewelry.